Cancellation & Rescheduling

All rescheduling requests must be made strictly via email to rebecca@bloomaat.com.au at least 24 hours prior to the scheduled appointment time.

Rescheduling fees:

• 0-24 hours prior to the appointment: A $150 fee will be incurred.
• 25+ hours prior to the appointment: No fee will be charged.

Payment:

• Rescheduling fee: Payment must be made in full prior to the rescheduled appointment.
• First installment: If a rescheduling fee is incurred and the first installment of the $1000 fee has not been paid, no further appointments will be booked until the first installment is received.

Important note:

Due to the high demand for our services, it is essential that we have sufficient time to accommodate other clients. By requiring at least 24 hours notice for rescheduling and implementing a rescheduling fee, we are able to ensure that our appointments are used efficiently and that all clients have a fair opportunity to book. The fee covers the cost of office booking and the time lost by Bloom.

You can cancel your assessment booking with at least two weeks’ notice before the initial consultation to receive a full refund of your deposit and any $1000 payment made. If you provide at least one week’s notice, you will receive a 50% refund of the deposit and 50% of the $1000 payment. No refund will be given for cancellations made with less than one week’s notice.